Privacy Policy

Urbee Ltd are committed to respecting and protecting your privacy and the security of your personal information.

This policy explains how any personal information we collect from you, or that you provide to us, will be used by us.

Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

By visiting www.urbee.co.uk you are accepting and consenting to the practices described in this policy.

When Urbee Ltd collect and process your personal information we are doing so on our own behalf, and not on behalf of any third parties. Urbee Ltd is therefore termed a data controller under the terms of data protection legislation.

Your information and why we collect it

When you purchase something from our store, we collect the personal information you give us such as your name, billing and shipping addresses, postcode, email address and payment information in order for us to carry out our contract with you.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We use this information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with our site.

We may collect your email address for the purpose of email newsletters online (not as part of account creation).

We may collect your email address or mobile telephone number at craft fairs and events to send you a receipt for purchasing your goods.

With your permission, we may send you emails about our business, new products and other updates. You have to 'opt in' for this.

We may also need to send you emails as part of an order update.

Cookies (What are they and how we use them)

Cookies are small text files that are stored on your computer, tablet or mobile as you browse various web pages. Urbee Ltd use cookies to make sure that our site provides a great experience when you use it, that you can browse easily without experiencing any problems and that it is secure and safe to use.
Cookies do not collect or store personal information (e.g. credit card details, name, address etc.), and we do not use cookies in combination with your personal information.

Our online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access our website and log into your account with your username and password. We will not use cookies without your prior consent. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on the setting up of your account. Our cookies do not remember your credit card details. If you want to buy products on our website, you will need to have cookies enabled within your internet browser. You can alter your cookie and JavaScript settings in your browser’s preferences, which is usually found in the Edit menu. You can learn more about cookies here.

Here is a list of cookies that we use from the Wix platform. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:

XSRF-TOKEN, Session, Security, Essential.

hs, Session, Used in connection with security, Essential.

svSession, Session, Used in connection with user login, Essential.

SSR-caching, 1 minute, Used to indicate the system from which the site was rendered, Essential.

_wixCIDX, Used for system monitoring/debugging, 3 months, Essential.

_wix_browser_sess, Session, Used for system monitoring/debugging, Essential.

consent-policy, 12 months, Used for cookie banner parameters, Essential.

smSession, Session, Used to identify logged in site members, Essential.

TS*, Session, Used for security and anti-fraud reasons, Essential.

bSession, 30 minutes, Used for system effectiveness measurement, Essential.

fedops.logger.sessionId, 12 months, Used for stability/effectiveness measurement, Essential.

wixLanguage, 12 months, Used on multilingual websites to save user language preference, Functional.

Additional cookies may also appear this site from third-party integrations that we use such as Google Analytics and Facebook Ads.

Please note that if you block cookies, you will not be able to use all of the features on our website.

Sharing your personal information

We may share your personal information with other organisations to help us use your personal information.

For example, we use Wix.com to power our online store - you can read more about how Wix uses your personal information here:
https://www.wix.com/about/privacy.

We use www.PayPal.com to provide a payment gateway.
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.

We use Izettle to power our payments for plant sales and at events. You can read more about Izettles privacy Policy here:
https://www.izettle.com/gb/privacy-policy

We use Google Analytics to help us understand how our customers use our site - you can read more about how Google uses your personal information here:
https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Consent

If you have agreed to it, we’ll send you newsletters or marketing messages by email. Sometimes, we may use purchase history or saved items to increase our knowledge or what our customers like, so that we can make sure we’re talking to you about things you like from our online store.

You can stop receiving newsletters or marketing information by:

- Contacting us via email at info@urbee.co.uk

- Clicking unsubscribe link on any email

We’ll update your information as soon as possible. We will still continue to send service messages such as order updates.

Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please write to us at the address below.

We will freely provide you with details of the information we hold about you and will do so within 30 days of the request.

Your rights relating to your personal information:

- The right to know whether we are processing your personal data, and to access the personal information
we hold about you, free of charge.

- The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data and how long we will keep your data.

- The right to correct personal data when incorrect, out of date or incomplete. This can be done by contacting us at info@urbee.co.uk

- The right that we delete your data, stop collecting or processing it, in some circumstances. This can be done by contacting us at info@urbee.co.uk and requesting for your data to be deleted. At this point, we will look at your request and inform you of our decision within 28 days.

- The right to stop direct marketing messages (through specific or all channels). This can be done by using the ‘unsubscribe’ link at the bottom of any promotional email sent from Urbee Ltd or by contacting us at info@urbee.co.uk. We aim to stop sending you any marketing messages (through specific or all channels) within 28 days of your request.

- The right to withdraw consent for any consent-based processing. This can be done by contacting us at info@urbee.co.uk

- The right to complain to your data protection regulator – in the UK, the Information Commissioner's Office.

Changes

We may occasionally update this privacy policy from time to time in order to make changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@urbee.co.uk or by mail using the details provided below:

Urbee Ltd

[Re: Privacy Compliance Officer]

Urbee Ltd

163 Welling Way,

Welling,

London

DA16 2RP