Deliveries, Returns & Exchanges.....
Standard delivery - £3.95 (UK mainland only) using Royal Mail Second Class delivery.
Delivered within 3 - 7 working days (Mon - Fri). Excluding bank or public holidays.
FREE standard delivery on all orders over £50 (UK mainland only) using Royal Mail Second Class delivery.
We aim to process standard orders within 3 working days, excluding bank holidays.
First Class delivery - £4.95 (UK mainland only) using Royal Mail First Class delivery.
Delivered within 2 - 3 working days (Mon - Fri). Excluding bank or public holidays.
Exchanges, Returns & Refunds...
We hope that you love your Urbee products but if you want to return any items, they may be exchanged or refunded if they are returned to us within 30 days since purchase.
They must be in the same condition as they were received, unused and not damaged.
They must be returned in the original packaging with the receipt enclosed.
We are only able to refund on receipt of the items. Please ensure that items are packed well as we are unable to refund items that have been damaged in transit.
We are unable to refund any postage costs of unwanted or incorrectly ordered items.
Once we receive your item we will inform you via email, then if the item is in a saleable condition we will process your refund back to your original method of payment.
We will happily exchange items if they damaged. Please email us at for details on where to send.
We recommend that you use recorded delivery to post your exchanges or refunds back to us.